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Shipping
As soon as your order is ready, we will send you a "Ready for Pickup" email to let you know. If you place an order while the store is open, it will typically be ready for pickup within a few hours. If you place an order after your selected store has closed, your order will typically be ready for pickup shortly after the store opens the next morning. Store hours may vary by location.
Standard shipping usually takes 5–7 business days. Express shipping options are available and typically take 2–3 business days.
Yes! We ship to most countries worldwide. Shipping costs and delivery times vary depending on your location.
Absolutely. Once your order is shipped, you will receive a tracking number via email to monitor your shipment.
Returns
As soon as your order is ready, we will send you a "Ready for Pickup" email to let you know. If you place an order while the store is open, it will typically be ready for pickup within a few hours. If you place an order after your selected store has closed, your order will typically be ready for pickup shortly after the store opens the next morning. Store hours may vary by location.
We offer a 14-day return policy from the date of delivery. Items must be unused, in their original packaging, and with tags attached.
To return a product, contact our customer support team to receive a return authorization and instructions. Once we receive the item, your refund will be processed.
Yes, exchanges are available within 14 days of delivery, subject to product availability. Contact our support team to arrange an exchange.
Payments
As soon as your order is ready, we will send you a "Ready for Pickup" email to let you know. If you place an order while the store is open, it will typically be ready for pickup within a few hours. If you place an order after your selected store has closed, your order will typically be ready for pickup shortly after the store opens the next morning. Store hours may vary by location.
We accept credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers.
Yes, all transactions are encrypted and processed securely to ensure your personal and payment information is fully protected.
Yes, cash on delivery is available for select locations. Check our shipping page for eligibility and terms.
Warranty
As soon as your order is ready, we will send you a "Ready for Pickup" email to let you know. If you place an order while the store is open, it will typically be ready for pickup within a few hours. If you place an order after your selected store has closed, your order will typically be ready for pickup shortly after the store opens the next morning. Store hours may vary by location.
All our shoes and bags come with a 14-day warranty from the date of delivery.
The warranty covers manufacturing defects and damages that occur during normal use. It does not cover wear and tear or accidental damage.
To make a warranty claim, contact our customer support team with your order number and photos of the product issue. We will guide you through the return or replacement process.